Shipping times DO NOT reflect order processing and production for these custom and semi-custom products. Please add 7-14 days when calculating delivery time.
You are buying one of my products. All sales are final unless there is a defect or unresolvable fit issue. Fit issues may require troubleshooting via email, text, phone, llama, etc.
Exchanges are frowned upon. They take up a lot of time and we made this cool new site so you could see what you are going to buy before you purchase. If you really feel so strongly that you can't live without a different option than the one you have, feel free to state your case. Cases that are accompanied by $20 paypal transfers will receive priority consideration. Cases that are determined to be no fault of Jager Archery Products LLC may be subject to additional charges for postage and restocking fees.
Attention Non-US Customers
Some countries charge fees for the importation of goods. These fees are the responsibility of the customer, and may require payment before your order will be delivered by your local postal service. There is no course by which Jäger Archery Products can pay these fees on our customers' behalf. It is, therefore, your responsibility to determine if your country will require payment or fees when importing your order. We have no control over whether or not a fee or fees will be charged and we are unable to list a false sales price on the customs declaration form we send with each order.
We would like to keep a list of which countries do charge fees or taxes for imports for the convenience of our customers, if you are aware that your country has such a charge, please email us at Contact Us
to inform us so we may update this list.
If you are experiencing a delay in delivery of your order, it is often due to this. You should take a printout of your tracking information to your local postal office, to see if the item is being held pending payment of fees/taxes.
Countries known to charge import fees/taxes:
Import tax and postal handling fee. We've been told the fees charged are ~ 20% - 25% of the sales price, and will be required to be paid before item will be released from your local postal office.
According to one of our Customers, the import fees/taxes to the Netherlands can range from 28% to 45%, depending on the value of your purchase and the customs clearance costs of the transporter. Package is released on a payment on delivery basis; this is at the door or when you pick it up at their central hub.