Attention Non-US Customers
Some countries charge fees for the importation of goods. These fees are the responsibility of the customer, and may require payment before your order will be delivered by your local postal service. There is no course by which Jäger Archery Products can pay these fees on our customers’ behalf. It is, therefore, your responsibility to determine if your country will require payment or fees when importing your order. We have no control over whether or not a fee or fees will be charged and we are unable to list a false sales price on the customs declaration form we send with each order.
For the convenience of our customers, we would like to keep a list of which countries do charge fees or taxes for imports. If you are aware that your country has such a charge, please email us at Contact Us to inform us so we may update this list. Additionally, please include the process by which your country collects the fees/taxes.
If you are experiencing a delay in delivery of your order, it is often due to this. You should take a printout of your tracking information to your local postal office (the one from which your daily mail is delivered), to see if the item is being held pending payment of fees/taxes.
Countries known to charge import fees/taxes (This list is NOT complete – and if your package is “stuck” somewhere in tracking it is likely it is being held at your local postal office):
United Kingdom: Import tax and postal handling fee. We’ve been told the fees charged are ~ 20% – 25% of the sales price, and will be required to be paid before item will be released from your local postal office.
Netherlands: According to one of our Customers, the import fees/taxes to the Netherlands can range from 28% to 45%, depending on the value you buy and the customs clearance costs of the transporter. Package is delivered on a payment on delivery basis; this is at the door or when you pick it up at their central hub.
Austria: According to one of our Customers the import fees/taxes to Austria is approximately € 16 per grip purchased – I do not know how they calculate the fees – presumably, a percentage, based on price. This is payable upon delivery at the door or when you pick it up at your local hub.